[{"data":1,"prerenderedAt":387},["ShallowReactive",2],{"{\"path\":[\"blog\",\"breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool\"],\"query\":null,\"headers\":{\"Accept\":\"application/json\"}}":3},{"page":4,"templates":247,"_listing_pages":246,"navigation":364,"breadcrumbs":381},{"@id":5,"@type":6,"UID":7,"allow_discussion":8,"blocks":9,"blocks_layout":162,"changeNote":48,"contributors":174,"created":175,"creators":176,"description":178,"effective":179,"exclude_from_nav":8,"expires":180,"id":181,"image":182,"image_caption":109,"is_folderish":205,"items":206,"items_total":225,"language":226,"layout":229,"lock":230,"modified":231,"nav_title":180,"next_item":232,"parent":233,"preview_caption_link":180,"preview_image_link":180,"previous_item":241,"relatedItems":242,"review_state":238,"rights":48,"subjects":243,"title":244,"type_title":6,"version":245,"versioning_enabled":205,"working_copy":180,"working_copy_of":180,"_listing_pages":246},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool","News Item","c68ab0e637ba43bd9031fd9ba08d5439",false,{"0d68910c-2787-7245-692e-a3e8202285db":10,"2e0c4f99-5d35-42d9-3608-27981a7e0bd7":18,"33d93719-64a3-e21f-6d44-1efc4d8b028a":24,"56856bf2-6ac6-33ba-ad88-23602e8e486a":30,"67a8b66a-3f26-7583-f2da-967c99c0efbe":36,"77438839-269e-e3af-ff18-82f3beabb6c1":42,"917bd190-99dd-4bea-86dd-0a4a3a1938df":106,"a96a36d5-3b83-0693-c986-dbb3cc937ecd":146,"c67f2e1f-5ed1-006b-1f95-10be47c1a2c4":152,"e83cca36-e447-48db-b1f7-3ebef5c29ad2":158},{"@type":11,"plaintext":12,"value":13},"slate","Around 600 clinic staff a month use the appointment translator we built with NSW Multicultural Health Communications Service (MHCS), generating PDF, SMS and calendar reminders in 50+ languages. That number isn't huge by tech-product standards, but the use case is narrow on purpose. Each of those 600 sessions is a clinician spending a few extra minutes to send a follow-up appointment reminder a patient will actually read.",[14],{"children":15,"type":17},[16],{"text":12},"p",{"@type":11,"plaintext":19,"value":20},"We built the data layer so MHCS could update PDF / SMS / email templates themselves as best-practice guidance evolved, without coming back to us. The system stores nothing about the patient after the reminder is sent — privacy was a hard requirement.",[21],{"children":22,"type":17},[23],{"text":19},{"@type":11,"plaintext":25,"value":26},"It's a small tool by build scale. It's a useful tool by what it does for the work clinicians are already doing.",[27],{"children":28,"type":17},[29],{"text":25},{"@type":11,"plaintext":31,"value":32},"The full project writeup is on the case study page — what we built, how, who funded it. This post is about what changed for the doctors after launch.",[33],{"children":34,"type":17},[35],{"text":31},{"@type":11,"plaintext":37,"value":38},"The problem doctors used to solve manually was real. A patient comes in with limited English. The consult itself is handled by an interpreter. But the follow-up — the appointment letter mailed home, the SMS reminder a fortnight later — was in English. Patients missed appointments. Costs went up. Conditions worsened. The doctor had no good way to fix it.",[39],{"children":40,"type":17},[41],{"text":37},{"@type":11,"plaintext":43,"value":44},"Read the case study →",[45],{"children":46,"type":17},[47,49,105],{"text":48},"",{"children":50,"data":52,"type":104},[51],{"text":43},{"image_scales":53,"url":103},{"image":54},[55],{"content-type":56,"download":57,"filename":58,"height":59,"scales":60,"size":101,"width":102},"image/jpeg","@@images/image-6056-4cec443fe9a590ae14a365085c06cb61.jpeg","cdc-UC9_itYaafM-unsplash.jpg",4004,{"great":61,"huge":65,"icon":69,"large":73,"larger":77,"mini":81,"preview":85,"teaser":89,"thumb":93,"tile":97},{"download":62,"height":63,"width":64},"@@images/image-1200-a53756f267a34e8ae56d1fcdb55142da.jpeg",793,1200,{"download":66,"height":67,"width":68},"@@images/image-1600-a34a3a47cc58f9586f3852ec1e072c22.jpeg",1057,1600,{"download":70,"height":71,"width":72},"@@images/image-32-f51884a4ba8af3345c9c3104afe345db.jpeg",21,32,{"download":74,"height":75,"width":76},"@@images/image-800-957cc1d47c1a133ae88d2c51fa9218a0.jpeg",528,800,{"download":78,"height":79,"width":80},"@@images/image-1000-fff887af63d5cb808a62000eaa43bc55.jpeg",661,1000,{"download":82,"height":83,"width":84},"@@images/image-200-28724614ef91b382eb1b2c569459b52e.jpeg",132,200,{"download":86,"height":87,"width":88},"@@images/image-400-e6cc6e49d664c491492fa611cb0be0ad.jpeg",264,400,{"download":90,"height":91,"width":92},"@@images/image-600-43b2734726f7aee5155d7b28296aa244.jpeg",396,600,{"download":94,"height":95,"width":96},"@@images/image-128-fb1f0316e0851ea8c6ad2eadb68467da.jpeg",84,128,{"download":98,"height":99,"width":100},"@@images/image-64-f1fb6dab5a2c154d56d57a3d53b5f2eb.jpeg",42,64,2829763,6056,"https://pretagovsite-api.fly.dev/case-studies/enabling-doctors-to-translate-appointments-for-patients","link",{"text":48},{"@type":107,"align":108,"alt":109,"image_scales":110,"url":145},"image","right","A doctor at her desk during a consultation with a young patient",{"image":111},[112],{"content-type":56,"download":113,"filename":114,"height":115,"scales":116,"size":143,"width":144},"@@images/image-6000-52a0cfaf6f08acccee4a4290d831f4d5.jpeg","francisco-venancio-M4Xloxsg0Gw-unsplash.jpg",4000,{"great":117,"huge":119,"icon":122,"large":124,"larger":127,"mini":130,"preview":133,"teaser":136,"thumb":138,"tile":141},{"download":118,"height":76,"width":64},"@@images/image-1200-f7e393a8a8e23c4aa2e653f84d28d3fe.jpeg",{"download":120,"height":121,"width":68},"@@images/image-1600-9fd571fe02ed16f1ae49ff15ead4e8b4.jpeg",1066,{"download":123,"height":71,"width":72},"@@images/image-32-446df5196579bf755cdbeae7047f8878.jpeg",{"download":125,"height":126,"width":76},"@@images/image-800-b2bdf7e60096816aa7ffb3c4a213cb09.jpeg",533,{"download":128,"height":129,"width":80},"@@images/image-1000-32cfd562d3708db943557f4545f72a2a.jpeg",666,{"download":131,"height":132,"width":84},"@@images/image-200-b96509f9fb474bb1c60d763210f5dedc.jpeg",133,{"download":134,"height":135,"width":88},"@@images/image-400-3c011597c99789da460ebab5cce5ed3f.jpeg",266,{"download":137,"height":88,"width":92},"@@images/image-600-2bb522a69370028037464bc534b9ad28.jpeg",{"download":139,"height":140,"width":96},"@@images/image-128-8fb98d4431488819d9ce20e9853824ac.jpeg",85,{"download":142,"height":99,"width":100},"@@images/image-64-06197d7df9d36afae6e831dfc9b9c9ef.jpeg",440154,6000,"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/francisco-venancio-m4xloxsg0gw-unsplash.jpg",{"@type":11,"plaintext":147,"value":148},"What the tool changed: a clinician picks the patient's preferred language from a dropdown, enters the next appointment date, address, time. Out comes a PDF the patient can print and stick on the fridge, an SMS they can show at reception, and an iCal attachment for whoever in their family handles the calendar. Right-to-left languages render right-to-left automatically.",[149],{"children":150,"type":17},[151],{"text":147},{"@type":11,"plaintext":153,"value":154},"The \"600 a month\" number is the part that matters. It means the tool is in regular use — not a pilot, not a press release, not something a doctor uses once and forgets. Six hundred follow-up appointments a month that are more likely to happen because the reminder is in a language the patient reads.",[155],{"children":156,"type":17},[157],{"text":153},{"@layout":159,"@type":160,"block":161},"53cafc74-6f47-44d8-a58e-b6255aa63d6b","title","d53e90be-0533-4f12-9f24-32ac16cae208",{"items":163},[164,165,166,167,168,169,170,171,172,173],"e83cca36-e447-48db-b1f7-3ebef5c29ad2","0d68910c-2787-7245-692e-a3e8202285db","917bd190-99dd-4bea-86dd-0a4a3a1938df","56856bf2-6ac6-33ba-ad88-23602e8e486a","67a8b66a-3f26-7583-f2da-967c99c0efbe","a96a36d5-3b83-0693-c986-dbb3cc937ecd","c67f2e1f-5ed1-006b-1f95-10be47c1a2c4","2e0c4f99-5d35-42d9-3608-27981a7e0bd7","33d93719-64a3-e21f-6d44-1efc4d8b028a","77438839-269e-e3af-ff18-82f3beabb6c1",[],"2026-06-02T09:40:06",[177],"admin","Years after launch, the translator we built with NSW Multicultural Health Communications Service is in regular monthly use across 50+ languages. Here's what doctors are using it for.","2023-07-07T01:42:00+00:00",null,"breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool",{"content-type":56,"download":183,"filename":114,"height":115,"scales":184,"size":143,"width":144},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-6000-1ffd4a299088f946cf99e99b03cf691e.jpeg",{"great":185,"huge":187,"icon":189,"large":191,"larger":193,"mini":195,"preview":197,"teaser":199,"thumb":201,"tile":203},{"download":186,"height":76,"width":64},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-1200-e8f1524f76461d7ff2996b1543c78269.jpeg",{"download":188,"height":121,"width":68},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-1600-af6039975daef5985ce42e506166f5f6.jpeg",{"download":190,"height":71,"width":72},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-32-3a3ee2c725eae7a23b31b1d09750c644.jpeg",{"download":192,"height":126,"width":76},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-800-6349d5f232beb8d0b18a49a4c4133cbe.jpeg",{"download":194,"height":129,"width":80},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-1000-1dac1135ae0716c32c87508852432694.jpeg",{"download":196,"height":132,"width":84},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-200-a866e51f5e293dad25b274c4d0fb8667.jpeg",{"download":198,"height":135,"width":88},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-400-c548ffd939b51d62b171c662b0a6fd89.jpeg",{"download":200,"height":88,"width":92},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-600-a916640611bacc0fae3a433cea31af98.jpeg",{"download":202,"height":140,"width":96},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-128-d1223636095dba26dcd78ac13d408fc4.jpeg",{"download":204,"height":99,"width":100},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@@images/image-64-fc99f05584fa4af65ecbbb424615d22b.jpeg",true,[207],{"@id":145,"@type":208,"description":48,"effective":209,"end":180,"getObjSize":210,"head_title":180,"image_field":107,"image_scales":211,"mime_type":56,"nav_title":180,"review_state":180,"start":180,"title":114,"type_title":208},"Image","1969-12-31T00:00:00+00:00","429.8 KB",{"image":212},[213],{"content-type":56,"download":113,"filename":114,"height":115,"scales":214,"size":143,"width":144},{"great":215,"huge":216,"icon":217,"large":218,"larger":219,"mini":220,"preview":221,"teaser":222,"thumb":223,"tile":224},{"download":118,"height":76,"width":64},{"download":120,"height":121,"width":68},{"download":123,"height":71,"width":72},{"download":125,"height":126,"width":76},{"download":128,"height":129,"width":80},{"download":131,"height":132,"width":84},{"download":134,"height":135,"width":88},{"download":137,"height":88,"width":92},{"download":139,"height":140,"width":96},{"download":142,"height":99,"width":100},1,{"title":227,"token":228},"English","en","newsitem_view",{"locked":8,"stealable":205},"2026-06-02T09:40:09",{},{"@id":234,"@type":235,"description":48,"effective":236,"end":180,"getObjSize":180,"head_title":180,"image_field":180,"image_scales":237,"mime_type":180,"nav_title":180,"review_state":238,"start":180,"title":239,"type_title":240},"https://pretagovsite-api.fly.dev/blog","Document","2023-08-04T22:10:00+00:00",{},"published","Insights","Page",{},[],[],"600 clinic staff a month: the MHCS appointment translator","current",{},{"/templates/contact-cta-info":248,"/templates/contact-cta":315},{"@components":249,"@id":266,"@type":235,"UID":267,"allow_discussion":8,"blocks":268,"blocks_layout":290,"changeNote":48,"contributors":293,"created":294,"creators":295,"description":296,"effective":180,"exclude_from_nav":205,"expires":180,"id":297,"is_folderish":205,"items":298,"items_total":299,"language":300,"layout":301,"lock":302,"modified":303,"nav_title":180,"next_item":304,"parent":305,"preview_caption_link":180,"preview_image_link":180,"previous_item":311,"relatedItems":312,"review_state":238,"rights":48,"subjects":313,"table_of_contents":180,"title":314,"type_title":240,"version":245,"versioning_enabled":205,"working_copy":180,"working_copy_of":180},{"actions":250,"aliases":252,"breadcrumbs":254,"contextnavigation":256,"navigation":258,"navroot":260,"types":262,"workflow":264},{"@id":251},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@actions",{"@id":253},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@aliases",{"@id":255},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@breadcrumbs",{"@id":257},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@contextnavigation",{"@id":259},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@navigation",{"@id":261},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@navroot",{"@id":263},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@types",{"@id":265},"https://pretagovsite-api.fly.dev/templates/contact-cta-info/@workflow","https://pretagovsite-api.fly.dev/templates/contact-cta-info","contactctainfo000000000000000000",{"cta-section":269},{"@type":270,"blocks":271,"blocks_layout":280,"fixed":205,"readOnly":205,"slotId":283,"styles":284,"templateId":288,"templateInstanceId":289},"section",{"cta-btn":272},{"@type":273,"buttonColor":274,"buttonSize":275,"href":276,"title":279},"button","white","btn-lg",[277],{"@id":278},"https://pretagovsite-api.fly.dev/contact-info","Contact us for more information",{"items":281},[282],"cta-btn","cta",{"backgroundColor":285,"padding":286,"textAlign":287},"gradient-8","large","center","/templates/contact-cta-info","tpl-contact-cta-info-def",{"items":291},[292],"cta-section",[],"2026-06-19T18:39:44+00:00",[177],"Reusable contact call-to-action. Edit here to update every page that uses it.","contact-cta-info",[],0,{"title":227,"token":228},"document_view",{"locked":8,"stealable":205},"2026-06-22T05:55:00+00:00",{},{"@id":306,"@type":307,"description":308,"effective":209,"end":180,"getObjSize":180,"head_title":180,"image_field":180,"image_scales":309,"mime_type":180,"nav_title":180,"review_state":238,"start":180,"title":310,"type_title":307},"https://pretagovsite-api.fly.dev/templates","Folder","Reusable content templates (edited centrally, applied across pages).",{},"Templates",{},[],[],"Contact CTA — More information",{"@components":316,"@id":333,"@type":235,"UID":334,"allow_discussion":8,"blocks":335,"blocks_layout":347,"changeNote":48,"contributors":349,"created":350,"creators":351,"description":296,"effective":180,"exclude_from_nav":205,"expires":180,"id":352,"is_folderish":205,"items":353,"items_total":299,"language":354,"layout":301,"lock":355,"modified":356,"nav_title":180,"next_item":357,"parent":358,"preview_caption_link":180,"preview_image_link":180,"previous_item":360,"relatedItems":361,"review_state":238,"rights":48,"subjects":362,"table_of_contents":180,"title":363,"type_title":240,"version":245,"versioning_enabled":205,"working_copy":180,"working_copy_of":180},{"actions":317,"aliases":319,"breadcrumbs":321,"contextnavigation":323,"navigation":325,"navroot":327,"types":329,"workflow":331},{"@id":318},"https://pretagovsite-api.fly.dev/templates/contact-cta/@actions",{"@id":320},"https://pretagovsite-api.fly.dev/templates/contact-cta/@aliases",{"@id":322},"https://pretagovsite-api.fly.dev/templates/contact-cta/@breadcrumbs",{"@id":324},"https://pretagovsite-api.fly.dev/templates/contact-cta/@contextnavigation",{"@id":326},"https://pretagovsite-api.fly.dev/templates/contact-cta/@navigation",{"@id":328},"https://pretagovsite-api.fly.dev/templates/contact-cta/@navroot",{"@id":330},"https://pretagovsite-api.fly.dev/templates/contact-cta/@types",{"@id":332},"https://pretagovsite-api.fly.dev/templates/contact-cta/@workflow","https://pretagovsite-api.fly.dev/templates/contact-cta","contactcta0000000000000000000000",{"cta-section":336},{"@type":270,"blocks":337,"blocks_layout":342,"slotId":283,"styles":344,"templateId":345,"templateInstanceId":346},{"cta-btn":338},{"@type":273,"buttonColor":274,"buttonSize":275,"href":339,"title":341},[340],{"@id":278},"Contact us for a free review of your project",{"items":343},[282],{"backgroundColor":285,"padding":286,"textAlign":287},"/templates/contact-cta","tpl-contact-cta-def",{"items":348},[292],[],"2026-06-19T18:39:45+00:00",[177],"contact-cta",[],{"title":227,"token":228},{"locked":8,"stealable":205},"2026-06-24T05:10:20+00:00",{},{"@id":306,"@type":307,"description":308,"effective":209,"end":180,"getObjSize":180,"head_title":180,"image_field":180,"image_scales":359,"mime_type":180,"nav_title":180,"review_state":238,"start":180,"title":310,"type_title":307},{},{},[],[],"Contact CTA — Free review",[365,370,373,377],{"label":366,"route":367,"items":368,"cols":369,"width":369},"About","/about",[],2,{"label":239,"route":371,"items":372,"cols":369,"width":369},"/blog",[],{"label":374,"route":375,"items":376,"cols":369,"width":369},"Work","/case-studies",[],{"label":378,"route":379,"items":380,"cols":369,"width":369},"Services","/services",[],{"@id":382,"items":383,"root":386},"https://pretagovsite-api.fly.dev/blog/breaking-language-barriers-in-healthcare-with-an-appointment-reminder-translation-tool/@breadcrumbs",[384,385],{"@id":234,"title":239},{"@id":5,"title":244},"https://pretagovsite-api.fly.dev",1782278822278]