Vaultmatix for translation workflow: NSW MHCS

The ChallengeMulticultural Health Communications Service, faced a significant obstacle when it came to sharing large sensitive files with their stakeholders. MHCS needed to secure collaboration and sharing of large files between clients and translators. Existing off-the-shelf file sharing tools presented two critical challenges: compromised data security and unreliable email deliverability. MHCS recognized the need for a robust, solution built on Vaultmatix that could ensure both the confidentiality of sensitive and the seamless transmission of files.

The Solution

Data Security at the Core

To overcome the challenge of unreliable email delivery, the platform integrated a sophisticated email delivery system. Advanced email infrastructure was put in place to optimize deliverability rates and prevent important communications from being lost or flagged as spam. The system employed various techniques, such as SPF, DKIM, and DMARC, to enhance email authentication and increase the chances of successful email delivery.

Seamless Collaboration and User Experience

What this involved

  • Secure exchange of large, sensitive files between the service and its translators, where off-the-shelf file sharing was failing on both confidentiality and delivery

  • Built on Vaultmatix, so the files stay inside a controlled system rather than passing through a consumer sharing service

  • Email deliverability engineered deliberately — SPF, DKIM and DMARC authentication — so notifications reach translators instead of being lost or filed as spam

  • Collaboration between clients and translators handled in one place, with the handover of source and translated material tracked rather than living in inboxes