Queensland Crime and Corruption Commission
The Queensland Crime and Corruption Commission (CCC) is the state's independent commission for investigating major crime and corrupt conduct in the Queensland public sector. PretaGov has been its CMS and intranet partner since August 2011.
Background
The CCC's online presence has to do two distinctly different things well. The public website publishes investigation outcomes, oversight reports and complaint pathways, with all the audit and approval workflow that a statutory body's external communications require. The internal intranet supports a Commission workforce that includes investigators, lawyers, analysts and corporate staff, each working with sensitive material under controls that are tighter than most workplaces will ever need to consider.
Both sides also had a security and compliance bar above the norm — the public site receives complaint submissions about misconduct, and the platform handling those submissions has to be defensible against active probing.
Solution
We delivered a Plone CMS implementation covering both public website and intranet, with the work scoped to align with Queensland Whole-of-Government information standards. The public site includes enterprise workflow for content approval, web forms with the data-handling controls appropriate to complaints submission, version control and archiving, RSS distribution, and email newsletter integration.
The intranet provides the operational tools the Commission's staff need — staff notice board, forums, e-newsletter, calendar — alongside integration with TRIM, the records-management system used across Queensland Government for compliant record-keeping.
Why Plone here
The CCC's combination of security demands, workflow complexity, and the need for long-term defensibility of the platform made Plone the right substrate. Plone's security record across two decades of public-sector deployments, combined with its built-in workflow and permissions, removed the need to invent or audit a custom equivalent for any of these features. The platform evolves with the Commission's needs and Queensland government standards.
What this involved
One Plone implementation covering both the public website and the staff intranet, scoped to Queensland Whole-of-Government information standards
Enterprise approval workflow for external communications, as a statutory body’s publishing requires
Web forms that accept misconduct complaints from the public — a submission path that has to stand up to active probing
An intranet for investigators, lawyers and analysts working with sensitive material under tighter-than-usual access controls
CMS and intranet partner since August 2011